The inaugural WIT Hospitality conference took place in Hong Kong’s state-of-the-art Hotel ICON on March 22, 2016. The day brought forth far more than fresh insight, but it also acted as a platform for key players to fight their corner on key issues that riddle the travel and hospitality industry today.

The one-day event covered topics from how to address evolving customer needs, the love-hate relationship between OTAs and hoteliers, power shifts through consolidation and acquisition, to the rising importance of content marketing.

Drawing on both travel research and views shared by industry panellists ranging from hoteliers to airlines to start-ups, these nine critical learning points stood out in particular.  See the nine habits.

Source : webintravel.com

Articles de référence - See the nine habits.