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        Association Hôtellerie Québec


        100 – 450, Chemin de Chambly,

        Longueuil (Quebec), J4H 3L7


        Tel. : (579) 721-6215

        or 1 877 769-9776

        Fax : (579) 721-3663

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        Xavier Gret

        President and Chief Executive Officer

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        Véronick Daniel
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        Project Manager
        Tel.: (579) 721-6215, ext. 3

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        Nicolas Dufour 
        Director of Communications et media relations

        Tel.: (579) 721-6215, ext. 7

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      • Josée Bourque
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Prevent rather than cure!

Dernière mise à jour par Nicolas Dufour - 19 March 2020

Prevent rather than cure!

The prevention of COVID-19 will allow us to curb the spread, stop the pandemic and even the epidemic and, above all, prevent the disease.
To do this, a number of basic preventive measures are necessary and practically unavoidable. Action is needed to prevent. Here are ways to protect yourself at work. And a few tips to support your managers by providing a basic plan (and disseminating it).


What to say? What to communicate?

How to inform and communicate?

• Don’t put pressure on yourself by feeling obliged to communicate with the media. The Alliance de l’industrie touristique du Québec manages the media aspect of the current situation. If a media contact you will refer it to the AITQ communication service at 1-877-686-8358

• By email! Keep your teams informed of the prevention measures and their progress. Clearly indicate the email address to refer to.

• Display: Place signs reminding of hygiene instructions such as hand washing.

• Telephone: remain available. Sending messages may raise questions AND don’t forget to disinfect handsets regularly!

• In person: listen to emotions. Anticipate fear, anxiety, rumours and the fake news.

• Your website: allows you to communicate with your network and partners about your situation and your decisions. Don’t forget that everything is changing very quickly.

• Social Media: Stay active and tuned to maintain accurate and relevant information and to correct or defuse any false news.


What to do in the presence of a client suspected of being symptomatic?

• Ask the customer at reception if they are:
– arrival from a trip and from which country;
– has symptoms; 
– if he has been tested or initiated any such action since his descent from the aircraft;

• Explain that the voluntary segregation procedure is mandatory for 14 days and must be followed if arriving from abroad;

• Make sure you get personal contact information in case you need to be able to reach them.

• Stay 1 meter away, do not touch the customer’s effects, isolate him in a room or room, contact 1-877-644-4545 to report the exact situation if he has confirmed symptoms, clean surfaces and other objects after he has moved/left, Please wash your hands.


What to do in the presence of an employee suspected of being symptomatic?

• Ask employees with symptoms to stay home and take steps to be tested.

• Be reassuring, but be firm. 1-877-644-4545 is the preferred source of direct information for rules.

• Clarify what to do if an employee returns from a trip or is abroad. Establish the Interim Segregation Rule and don’t be afraid to address the issue of pay in these cases (Accessible Health Insurance with no waiting period or 1 week waiting period if regular EI).

• Isolate employees who would begin to develop symptoms while at work and ensure they return to their homes and be tested.


How to clean a workplace and what personal protective equipment (PPE) to provide to staff?

• Disinfect common surfaces daily: door handles, tables, counters, elevator buttons, telephone handsets, water or coffee machines, or what most of your team/customers touch when they come to your home.

• Provide gloves, mask, goggles/face mask to surface cleaning personnel.

• If there is no specific disinfectant, prepare bleach solutions (1 measure for 49 water), ideally in spray bottles.

• Use wipes or paper towels and dispose of them as they are being cleaned in a closed container/garbage bag.

• This same procedure must be applied, with the same PPE, when cleaning rooms/rooms where a customer has been isolated. Sheets, towels, bathrobes and any clothes or clothing worn or soiled must be handled with these PPE and placed in garbage bags that will be closed (with a tie or small rope).

• Try to keep a minimum distance of one (1) meter between each.


Keep busy and active, keep working!

List essential activities and tasks and assign a lead.

Identify tasks that can be performed in telework (example: follow-up with customers or suppliers, payment and bill collection, pay preparation, IT follow-up, contract follow-up, etc.).

If possible, equip those responsible for teleworking.

Prepare a Work Contingency Plan (B) by assessing the impact if:
-High absenteeism (whether due to illness, isolation, quarantine, closure of childcare facilities and schools, etc.).
-Full closure for an indeterminate period.
-Change in the operations of your suppliers and customers.


Inform. Inform. Explain.

Don’t be afraid to communicate relevant and credible information about the Coronavirus to all your staff (symptoms, mode of transmission, sources of exposure, lifespan of the virus on surfaces, etc.).

The various governmental bodies disseminate this information and its updates on a daily basis.

o Gouvernement du Québec                                  o Gouvernement du Canada
o Organisation mondiale de la santé                      o Center for Disease Control (CDC)

Inform your employees of groups of people at risk of more severe impairment (elderly, or with respiratory or chronic diseases).

Provide the preventive measures taken by the company and to be followed, such as disinfection, distance of one metre and hand washing.

Display basic hygiene measures (hand washing and coughing in the elbow).

Try to avoid sharing office equipment or arrange for their disinfection. Be open to telework if possible.

Hold meetings and avoid physical presence.

Be reassuring when talking about safety nets.


Let’s also think about protecting the company

Present and explain a business continuity plan to staff in the event of a business decrease. It is ignorance that leads to fear.

Plan your ways to communicate with your partners, customers and suppliers. People want to know. It is better to inform too much than not enough!

Adjust your absence policy in case of illness with the new government provisions and modalities and stay positive, even if it is only a temporary adjustment for the duration of the situation.


Counter the main vector of propagation

Like the flu and cold, the 2 main vectors of spread are:
1. Coughing and sneezing (saliva droplets in ambient air);
2. Touch by hands.

The simple gestures of shaking hands, or touching a surface, or an object, and then rubbing into the corner of an eye, or pulling a hair off the tip of the tongue will be sufficient.

As our health authorities have very clearly stated, we should ban the practice of shaking hands, of kissing, of hugging us during the spread of viruses.


Print the enclosed Hand Washing Instruction Placard and place it anywhere!

Hand washing = primary preventive measure 20 seconds minimum!!

Articles de référence - Gouvernement du Québec , Gouvernement du Canada, Organisation mondiale de la santé, Center for Disease Control (CDC).

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