Association Hôtellerie Québec
  • Bulletins de nouvelles
  • Contact   ▾
    • Join us

        Association Hôtellerie Québec


        100 – 450, Chemin de Chambly,

        Longueuil (Quebec), J4H 3L7


        Tel. : (579) 721-6215

        or 1 877 769-9776

        Fax : (579) 721-3663

        Send an email

    • CEO

        Xavier Gret

        President and Chief Executive Officer

        Tel.: (579) 721-6215, ext. 2

        Send an email

    • Administration
      • DJP_1848


        Véronick Daniel
        Administrative assistant

        Project Manager
        Tel.: (579) 721-6215, ext. 3

        Send an email

    • Communication

        Nicolas Dufour 
        Director of Communications et media relations

        Tel.: (579) 721-6215, ext. 7

        Send an email

    • Finance
      • Josée Bourque
        Tel.: (579) 721-6215, ext. 0

        Send an email


Dernière mise à jour par Nicolas Dufour - 19 March 2020

Recommendations during the Covid-19 pandemic.


Managing the Communicable Disease Outbreak

Infection control measures during outbreak

If hotel guests/staff are suspected to have contracted a communicable disease, they should be temporarily isolated and prompt medical treatment should be arranged. Appropriate infection control measures should be implemented as soon as possible (e.g. hotel guests/staff with respiratory symptoms should put on surgical mask during respiratory outbreak) to prevent further spread of the infection in hotel. Group activities among sick hotel guests should be avoided. 

Disinfection of environment

During outbreak situation, disinfect the environment with 1 in 49 diluted household bleach (5.25%) solution, leave for 15-30 minutes before rinsing with water and mopping dry. Special attention should be paid to the disinfection of toilets, kitchens and objects which are frequently touched such as light switches, door knobs and handrails. Use highly absorptive materials to preliminarily clean up surfaces contaminated with vomitus/excreta/secretions before performing the above disinfection procedure.


Preventive measures against respiratory diseases

General Practices

Maintain good personal and environmental hygiene. Ensure good ventilation. Maintain proper function of toilets, drains and pipes. Cover nose and mouth with tissue paper while sneezing or coughing, and dispose nasal and mouth discharge properly. Keep hands clean and wash hands properly: before touching eyes, nose and mouth, if there is a need to do so; after handling objects soiled by faeces, respiratory or other body secretions; after touching public installations or equipment, such as escalator handrails, elevator control panels or door knobs. People with symptoms of respiratory tract infection or fever should wear a mask and consult a doctor promptly. Let the doctors know the travel history People returning from endemic areas should consult doctors promptly if they have symptoms of respiratory diseases after the trip.


Hand hygiene technique

To achieve the best hand washing results, before performing hand hygiene, hotel staff should take off their watches, rings and accessories on hands and wash their hands properly according to the following procedures. Wet hands under running water. Apply liquid soap and rub hands together to make a soapy lather. Away from the running water. Rub the palms, back of hands, between fingers, backs of fingers, thumbs, finger tips and wrists for at least 20 seconds (same procedure also applies to disinfection of hands with alcohol hand rub). Rinse hands thoroughly under running water after rubbing. Dry hands thoroughly with clean cotton towel, paper towel or hand dryer. Towels for drying hands should never be shared. If necessary, turn off the tap by wrapping the faucet with paper towel. Avoid touching the faucet again with washed hands.

Hotel management should ensure that materials for adhering to hand hygiene are available in hotel: Provide lidded receptacles for used tissue paper disposal. Provide conveniently-located dispensers of alcohol-based handrub; where sinks are available, ensure that supplies for handwashing (i.e., liquid soap and disposable towels) are consistently available.


Respiratory hygiene/ cough etiquette

Respiratory hygiene / cough etiquette is regarded as a kind of source control measures. Hotel staff/ hotel guests should be educated to perform the followings when they cough or sneeze:

Cover mouth and nose when coughing or sneezing. Use tissue paper to contain respiratory secretions and dispose them promptly in lidded receptacles. Perform hand hygiene after hands have been in contact with respiratory secretions. Offer surgical masks to persons with respiratory symptoms when tolerated, especially during epidemic. Encourage persons with respiratory symptoms to sit away from others, ideally > 1 metre (or 3 feet).


Environmental hygiene and decontamination

Since infective agents can survive in the environment for a period of time, it is vital to observe environmental hygiene from time to time and environmental decontamination should be strengthened, in particular during outbreak situation.


Environment decontamination is crucial when: Under outbreak situation

Disinfect the environment with 1 in 49 diluted household bleach (5.25%) solution, leave for 15-30 minutes before rinsing with water and mopping dry. Special attention should be paid to the disinfection of toilets, kitchens and objects which are frequently touched such as light switches, door knobs and handrails.


Personal protective equipment (PPE)

Personal Protective Equipment (PPE) is specialized clothing or equipment worn by an employee for protection against infectious materials. It should serve as a last resort that should not replace any other risk control and infection control measures. However, sufficient stock of PPE should be kept to ensure its provision to protect employees from exposure to infectious agents in the workplace. The common PPE used for prevention of infectious diseases transmission are as follows:

  • Surgical mask Wear a surgical mask to protect mucous membranes of the nose and mouth during procedures that are likely to generate splashes or sprays of blood, body fluids, secretions, and excretions, (for example, in case of handling or segregating heavily soiled linen sheets or laundering items of hotel guests.)
  • Masque chirurgical Portez un masque chirurgical pour protéger les muqueuses du nez et de la bouche lors d’interventions susceptibles de générer des éclaboussures ou une exposition au sang, aux liquides biologiques, des sécrétions et autres déchets humains (par exemple, en cas de manipulation de draps / serviettes / lingeries fortement souillés.


  • Particulate respirator Put on a particulate respirators (e.g., N95 respirator) for conducting of maintenance work for cooling tower such as testing and commissioning, inspection, water sampling and high pressure spraying etc.
  • Respirateur anti-particules Portez un respirateur anti-particules (p. ex., respirateur N95) pour effectuer des travaux d’entretien (par exemple les systèmes de refroidissement, de climatisation, de ventilation lors des essais et mises en service, des inspections, des échantillonnages d’eau, de pulvérisations à haute pression, etc.).


  • Gloves Wear disposable gloves when touching blood, body fluids, secretions, excretions, or mucous membrane or contaminated items. Remove gloves promptly after use and perform hand hygiene immediately. Gloves do not replace hand hygiene.
  • Gants Portez des gants jetables lorsqu’ils touchent du sang, des liquides corporels, des sécrétions, des déchets humains, des muqueuses ou des articles contaminés. Retirez les gants rapidement après utilisation et effectuez le lavage des mains. Notez que le port de gants ne remplace pas l’hygiène des mains.


  • Gown or apron Wear gown or apron to protect skin or trunk and to prevent soiling of clothing during procedures that are likely to generate splashes or sprays of blood, body fluids, secretions, or excretions. Wear a coverall for conducting high pressure water spraying during ventilation system maintenance or when substantial whole body contamination is anticipated. Remove soiled gown as promptly as possible and perform hand hygiene to avoid transfer of microorganisms to other people or environments.
  • Sarrau ou tablier Portez un sarrau, blouse ou un tablier pour protéger la peau qui est exposée et pour éviter que les vêtements soient souillés pendant les procédures susceptibles de générer des éclaboussures ou des expositions au sang, aux liquides corporels ou aux sécrétions. Portez une combinaison pour effectuer la pulvérisation d’eau à haute pression pendant l’entretien du système de ventilation ou lorsque l’activité de décontamination est importante ou critique. Retirez le vêtement souillé aussi rapidement que possible et procédez au lavage des mains pour éviter le transfert de micro-organismes à d’autres personnes ou dans l’environnements.


  • Goggles / Face shield Wear a goggles / face shield to protect the mucous membrane of the eyes when carrying out procedure that are likely to generate splashes or sprays of blood or body fluids of the guests (e.g., handling of heavily soiled linen sheets or cleaning or changing dust filters of the ventilation system). Wear goggles / face shield when conducting high pressure water spraying for ventilation system maintenance. Ordinary spectacles do not provide adequate protection. Goggles / face shield should be changed after procedure or whenever contaminated. Reusable goggles / face shield should be washed and decontaminated in accordance with manufacturer’s instructions.
  • Lunettes / masque facial Portez des lunettes / masque facial pour protéger les yeux de la muqueuse lors de procédures susceptibles de générer des expositions aux liquides biologiques et corporels des clients (par exemple, la manipulation de draps fortement souillés ou le nettoyage ou le changement des filtres à poussière du système de ventilation). Portez des lunettes / masque facial lors de la pulvérisation d’eau à haute pression pour l’entretien du système de ventilation. Les lunettes ordinaires n’offrent pas une protection adéquate. Les lunettes / masque facial doivent être changés après la procédure ou chaque fois si contaminées. Les lunettes / masque facial réutilisables doivent être lavés et décontaminés conformément aux instructions du fabricant.


For sick guests who present respiratory symptoms such as coughing, sneezing and fever, place a surgical mask on the sick guest if he/she could tolerate in order to minimize the dispersal of droplet or droplet nuclei. Advise the sick guests to seek medical attention and avoid any mass assembling activities. It is recommended to ask the guest with airborne infectious diseases (e.g., pulmonary tuberculosis and chicken pox) to put on a surgical mask, stay in a single room, stop participating any mass assembling, and immediately seek medical help. If it is practically possible, it is also recommended to minimize contacts between the sick guest and hotel staff. Hotel staff should wear a surgical mask for attending the sick guest, if necessary. Thorough decontamination of the room housing the sick guest should be performed upon the guest check out.


Infection control and prevention guidelines in the hotel industry

衞 生 署 Health Directorate

Leave a Reply

Your email address will not be published. Required fields are marked *

Articles récents

L’UTILISATION DU FRANÇAIS DANS LES ENTREPRISES – Le français langue d’accueil et de service

Malgré la situation chez nous et à l’international, le moment est propice aux activités de formation et perfectionnement. Profitons-en pour parler ...

Le conseil d'Xperteo - Conseil en gestion des revenus

Le bulletin d'XPerteo Canada_Jan 2021

l’AHQ lance un projet de collaboration avec la startup clicNpark

  En raison du changement de réalité que la crise du coronavirus nous impose, l’AHQ met de l’avant des initiatives afin ...