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        Association Hôtellerie Québec

         

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MANAGEMENT OF COMPLAINTS AND DIFFICULT SITUATIONS – March 2016

Last update ComAHQ - 25 May 2016
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Given by Thierry Hamtiaux, an HR and occupational health and safety expert, this webinar will be about the management of complaints and difficult situations.

About Mr Hamtiaux:
After graduating from an industrial psychology master’s degree at Montréal University in 1979, Thierry Hamtiaux has spent his whole career as a Human Resources and Occupational Health and Safety consultant (internal or external) for either big organisations or small companies. Interview techniques, harassment or assault investigation, health at work, mediation and discipline management, are part of the scope of its expertise developed throughout his career.

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